Privacy Policy

Your trust is important to us, and we want you to feel confident in how we handle your data. By visiting any of our websites, you’re joining us in ensuring your information is treated responsibly.

Management of Personal Information

Any personal information you provide to us or that we gather is primarily overseen by our team at our registered offices.

Tailwind prioritises your security by not storing credit/debit card details or any other sensitive financial information within our system.

Your information and input helps us enhance and personalise your experience with us. This includes managing orders, delivering products and services, processing payments, updating records, and maintaining your accounts. 

Additionally, we use this data to tailor content, offer recommendations, and improve our platform. Your information also aids us in combating fraud, enabling third-party support, and ensuring the smooth functioning of our operations.

What Information Do We Gather?

• Information you provide: We collect and store any information you input on our website or provide to us through other means. While you have the option to withhold certain details, please note that this may limit your access to many of our features. 

• Automatic information: When you engage with us, we automatically receive and store certain types of information. For instance, similar to many other websites, we utilise “cookies” to gather specific data when your web browser interacts with any of our websites.

• Email communications: To improve the relevance and appeal of our emails, we may receive confirmation when you open an email from Tailwind.

Cookies

Cookies enable our systems to recognise your browser and provide features such as personalised greetings and storing items in your Shopping Basket between visits. Most web browsers offer guidance on managing cookies. You can learn how to prevent your browser from accepting new cookies, receive notifications when you receive a new cookie, and disable cookies entirely. However, please note that cookies allow you to enjoy the full benefits of some of our services and useful features. We recommend keeping them enabled for optimal browsing experience.

For marketing purposes, we occasionally utilise cookies to tailor your advertising encounters across the internet, including on third-party websites. We employ the Google advertising network to present personalised adverts based on your browsing behaviour.

Changes To Our Policy

When you choose to visit our websites, your stay and any privacy concerns are governed by Privacy Notice and our Terms and Conditions, which include the application of United Kingdom laws. 

If you have any privacy concerns, please provide a detailed description to our administration department, and we will make every effort to address them. 

As our business evolves, our Privacy Notice and Terms and Conditions may also change. We may send periodic reminders of our notices and conditions via email, unless you have opted out. However, we encourage you to regularly check our website for recent updates. Unless otherwise stated, our current Privacy Notice applies to all information we have about you and your account. 

Retention of Personal Data 

We will maintain your personal data for a period of 5 years to fulfil our obligations to HMRC and for reference in future business transactions. After this timeframe, we will securely dispose of your personal data.